Complaint Redressal System,
Level 1:- All the clients having complaint regarding any service or otherwise shall inform their respective executives in writing. Client is also advised to send a copy of the same mail at firstname.lastname@example.org . To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressal of such complaint.
Level 2:- If the client still wants to escalate the complaint, he/she can approach Mr. Rajiv Singh at email@example.com (Proprietor). He being the highest authority at M/s Elite Research Services can redress the complaint in the best possible manner. He shall reply the client within 15 working days.
Level 3:- In case the client is still not satisfied he/she can escalate the matter with the regulators at www.sebi.gov.in Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.